Designing for humans. Built with clarity.

Leading the UX transformation of a legacy CAD application with 2,000+ users worldwide, rethinking workflows, information architecture, and design foundations without losing the trust engineers had built around the existing tool.

MedPlus HWFL is a prescribed weight management program that pairs medication with a care team. Before this project, patients were handed paper forms and left to stitch together their own tracking across notebooks, spreadsheets and random apps. The goal was to replace that fragmentation with a single mobile app — one place to track progress, see their plan, and stay connected to their healthcare team.

CoalLSL needed to modernise how 50,000+ black coal mining employees accessed their long service leave records, a manual, paper-heavy system that was failing shift workers at every turn.

This case study explores the digital transformation of Coal LSL’s manual levy collection process, transitioning from a high-risk, email-based Excel system to a secure online portal that serves as a single source of truth for employee service history. By conducting deep user research through one-on-one interviews and journey mapping, the project identified critical pain points, such as the security risks of sending personal data via email and the inefficiencies of manual validation, to design a more transparent, automated workflow. Through iterative wireframing and interactive prototyping, the resulting MVP now provides employers with real-time submission tracking and automated data validation, successfully meeting the core objective of securing and streamlining complex government compliance processes.